Privacy Policy

Last Updated: February 26, 2026

Introduction

JW Logistics (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jwlogistics.com, use our services, or communicate with us via SMS/text messaging.

Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Contact Information: Name, email address, mailing address, phone number
  • Account Information: Username, password, account preferences
  • Payment Information: Credit card numbers, billing address (processed securely through third-party payment processors)
  • Communication Data: Messages you send us, feedback, and survey responses
  • SMS/Text Messaging Data: Mobile phone number, opt-in consent, message history, and communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies

How We Use Your Information

We use the personal information we collect for the following purposes:

  • To Provide Services: Process transactions, manage your account, and deliver the products or services you request
  • To Communicate: Send you transactional messages, updates, and promotional communications (with your consent)
  • SMS/Text Messaging: Send appointment reminders, order updates, service notifications, and promotional messages (only with your explicit opt-in consent)
  • To Improve Our Services: Analyze usage patterns, troubleshoot issues, and enhance user experience
  • To Comply with Legal Obligations: Meet regulatory requirements and respond to legal requests
  • To Protect Our Rights: Prevent fraud, enforce our terms of service, and protect the security of our systems

SMS/Text Messaging Terms

Consent

By providing your mobile phone number and opting in to receive SMS/text messages from us, you consent to receive recurring automated text messages at the phone number provided. Message frequency may vary.

Opt-Out

You may opt out of receiving SMS/text messages at any time by:

  • Replying STOP to any message
  • Contacting us at corporate@jwlogistics.com or (972) 346-6594
  • Updating your preferences in your account settings

After opting out, you will receive a confirmation message and no further promotional messages will be sent unless you re-subscribe.

Message and Data Rates

Standard message and data rates may apply. Please consult your mobile carrier for details about your text messaging plan.

SMS Consent Not Shared

SMS consent and phone numbers collected for SMS purposes are not shared with third parties or affiliates for marketing purposes.

How We Share Your Information

We do not sell, rent, or share your personal information with third parties except as required by law.

Legal Requirements

We may disclose your information only if required by law or in response to:

  • Court orders or subpoenas
  • Government or regulatory requests
  • To protect our legal rights or defend against legal claims

We Do NOT Share

  • SMS consent is not shared with third parties or affiliates for marketing purposes.
  • We do not sell your personal information to third parties.
  • We do not share your information with third parties for their direct marketing purposes.
  • We do not share your information with service providers, affiliates, or any other parties unless legally required to do so.

Third-Party Communication Services

We use RingCentral as our communication platform provider for certain messaging and telephony services. When you communicate with us through these services, your information may be processed by RingCentral in accordance with their privacy practices. RingCentral acts as a service provider on our behalf and is contractually obligated to protect your information. For more information about RingCentral’s privacy practices, please visit their privacy policy at www.ringcentral.com/legal/privacy-notice.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure servers and firewalls
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal information
  • Opt-Out: Opt out of marketing communications or SMS messages
  • Portability: Request your data in a portable format
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic
  • Personalize content
  • Deliver targeted advertising

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

Age Requirement

Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, please do not provide any personal information to us or use our services. If we become aware that we have collected information from an individual under the age of 18, we will take steps to delete that information immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

  • Update the “Last Updated” date at the top of this policy
  • Post the revised policy on our website
  • Notify you of material changes via email or prominent notice on our website

Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

JW Logistics

  • Email: corporate@jwlogistics.com
  • Phone: (972) 346-6594
  • Mailing Address:
    6800 Weiskopf Ave, Suite 120
    McKinney, TX 75070
    United States

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.

This Privacy Policy is compliant with carrier requirements for SMS/text messaging programs and clearly states that SMS consent is not shared with third parties or affiliates.