Information Technology Specialist

J.W. Logistics

Full Time
Posted 2 years ago

Department: Information Technology (IT)

Reports to: Director of Information Technology

Position Overview:

Installs, modifies and makes minor repairs to personal computer hardware and software systems, and provides technical advice and support to system users.

Key Responsibilities:

  • Identifies and procures the hardware and software needed to satisfy user requirements.
  • Web development skills such as  HTML5, Java scripting,CCS, orPhotoshop/Illustrator.
  • DB expertise, such as SQL
  • Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.
  • Loads appropriate software packages such as operating systems, networking components and office applications.
  • Assists in the customization and adaptation of existing programs to meet users’ requirements.
  • Provides telephone, in-person and online support to end-users.
  • Coordinates activities with network services and information systems groups.
  • Provides updates, status and completions information to manager and/or users, via voice mail,e-mail or in-person communication.
  • Refers major hardware problems to service personnel for correction.
  • Connects users to networks and provides initial training in facilities and applications.
  • Administers e-mail and anti-virus systems.
  • Rotates daily back-up media.
  • Assists in research and procurement of computer accessories and supplies.
  • Performs other duties as assigned.


 To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

  • Good problem solving skills
  • Good oral communication skills
  • Customer service oriented
  • Adaptable
  • Dependable
  • Organized and efficient
  • Good quality management – looks for ways to improve and  promote quality and demonstrates accuracy and thoroughness

Job Features

Job CategoryInformation Technology (IT)

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